FAQ

Shipping & Delivery

How long does it take to process my order?

Orders are processed within 1–2 business days after payment confirmation.

How long does delivery take?

After dispatch, delivery usually takes 3–5 business days, depending on your location and courier service.

How much does shipping cost?

Shipping charges are calculated and displayed on the checkout page before you place your order.

Do you provide order tracking?

If tracking is available, it will be shared after your order has been shipped.

Payment

What payment methods do you accept?

We accept all major credit cards for secure online payments.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways, and your card details are not stored on our servers.

Returns & Exchanges

What is your return policy?

You can request a return within 30 days of delivery, provided the item is unused, unworn, and in original condition with tags attached.

Do you accept exchanges?

Yes, exchanges are accepted, subject to product inspection and availability.

Are there items that cannot be returned?

Yes. Items that are used, damaged, or returned without original tags and packaging may not be accepted.

Refunds

When will I receive my refund?

Approved refunds are processed within 5 business days after return approval. The time it takes to reflect in your account depends on your bank or card provider.

How will I receive my refund?

Refunds are issued to the original payment method used during purchase.

Are shipping charges refundable?

Shipping charges are generally non-refundable, unless the return is due to our error.

Issues & Support

What if I receive a damaged or wrong item?

Please contact us as soon as possible and provide photos or videos for verification. We will resolve the issue promptly.

What if my order is delayed?

Delivery times are estimates. Delays may occur due to courier issues, weather, or other unforeseen circumstances.

Contact & Support

How can I contact customer support?

For any questions, concerns, or requests, please visit our Contact Us page and our support team will assist you.